Terms and Conditions
Artwork processing times will vary according to the product in question.
Available, ready-made art is processed in 7-10 days, special commission work can take up to 8 weeks (or more, depending on the work itself) to be created and shipped.
Oftentimes, orders process faster than stated but we can’t guarantee a faster processing time.
Emanuel de Sousa is available to do commission/custom artwork. Price and timeline will depend on how much work the artist is currently undertaking and the project being asked to create. The artist reserves the right to refuse a commission.
Please use the Contact Form to reach us about custom artwork.
We use Royal Mail Tracked; Royal Mail Tracked & Signed; or a courier service to ship your order, depending on the address it is to be sent to. Postage is calculated according to the total dimensions and weight of the item(s) purchased.
Large paintings are usually sent in a PVC, shock and leak-proof tube for safety and shipment pricing reasons - we will inform you when this is the case, whereby it will be the customer's responsibility to acquire a frame for the canvas. Small canvases are sent stretched.
We do our best to apply fair shipping costs to each order.
Please make sure your shipping address is correct at the time of purchase. Emanuel de Sousa cannot be help responsible for items lost in the mail due to incorrect data provided.
Emanuel de Sousa is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
We will include a truthful and accurate Customs slip when exporting goods. It is a criminal act to falsify customs documents in order to avoid charges, so in no circumstances will this be done.
Selecting expedited shipping during checkout does not necessarily ensure a faster processing time. Circumstances such as courier delivery delays are out of our hands and we cannot be held responsible for them.
Our shop’s policy lasts 30 days. If 30 days have gone by since your purchase, we are unfortunately unable to offer you a refund or exchange.
Personalised and/or customised goods such as commissions are exempt from being returned by law unless the product arrives defective.
To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to us without first being specifically asked to do so.
Once your return is received and inspected, we will send you an email to notify you that we have received said item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items are unrefundable.
We only replace items if they are defective or damaged. Original artwork cannot be replaced with a copy so we will either give you a refund or offer to exchange the defective item for another artwork of similar value.
To return your product, you should mail it to:
45/3 East Trinity Road
Edinburgh EH5 3DL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance to guarantee we receive your returned item.